Billing cycle of telecom delayed due to GST

A section of postpaid users and corporate customers are getting their monthly mobile bills late as big phone companies are struggling to capture the impact of the goods and services tax on invoices issued post-July 1.

Bharti Airtel, India’s No 1 phone company, has sent out text messages to some of its postpaid customers saying their bills would be delayed by at least a week this month owing to technical issues. ET has seen these text messages.

Airtel postpaid customers in Delhi and Kolkata told ET that they had been informed by the company’s customer care wing that the reason behind the delayed billing was GST-related.

The country’s second-largest mobile carrier, Vodafone India, in turn, is learnt to be facing a tough time billing corporate or ‘enterprise customers’ on schedule as many clients have not shared their GST registration numbers.

Under GST rules, telcos are required to the mention a corporate customer’s GST registration number in their monthly mobile bill. “There could be some delays in billing Vodafone’s enterprise customers as many have not furnished their GST numbers yet,” said a person aware of the matter to Times of India.

Source: Times of India

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